Frequently Asked Questions
All answers to your questions about hli77 in one place
Read detailed answers in English to the most frequently asked questions about deposits, withdrawals, live casino, bonuses, and identity verification.
Before or while playing at hli77, any question may come to mind — from the rules of live casino tables to how to deposit via bKash or Nagad, from the KYC verification process to responsible gambling tools. On this page we have provided direct answers to more than 20 of the most frequently asked questions. If you cannot find your question, contact us directly via 24/7 live chat.
Frequently Asked Questions
Click on each section and read the answer directly.
Live Casino
hli77 Live Casino has a variety of tables — from low-stakes tables to high-stakes VIP tables. New players can start with smaller bets and move up to higher-limit tables as they gain experience. The limits for each table are clearly displayed before you enter that table's lobby.
In roulette, a wheel spins and a ball lands on any numbered slot. You can place bets on a specific number, a colour (red or black), or even or odd numbers. A live dealer spins the wheel in real time, so the experience feels just like a real casino. hli77 offers European and other types of roulette tables.
Yes, both Teen Patti and Andar Bahar are available at hli77 with live dealers. Teen Patti is based on three cards — building the best hand is the key to winning. Andar Bahar is simpler — one card is shown and you bet on whether that card will appear on the Andar side or the Bahar side. Both games are very popular among Bangladeshi players.
hli77's live casino works fully in mobile browsers. The stream runs smoothly on any Android or iOS smartphone or tablet with a good internet connection. No separate app download is needed — just open hli77 in your browser and join a live table.
In a live dealer game, a trained dealer deals real cards or spins a wheel in front of a high-definition camera from a studio. You watch the action live through video streaming and place your bets on screen. Results are determined by real physical equipment, not a computer algorithm — that is the defining feature of a live casino.
Deposits
hli77 currently accepts three mobile financial services — bKash, Nagad, and Rocket. All three methods allow you to deposit money quickly and securely. The minimum deposit amount for each method is ৳500. Detailed deposit instructions are available on the deposit page of the site.
Deposits are usually reflected in your account within a few minutes. If more than 15 minutes have passed, collect the transaction ID (TrxID) from your bKash/Nagad/Rocket transaction and contact us via 24/7 live chat or at [email protected]. You will receive a quick resolution.
To deposit with Nagad, first log in to hli77 and go to the deposit page. Select Nagad there and make the payment to the number shown using the Nagad app or by dialling *167#. Make sure to enter the reference number correctly at the time of payment. The minimum deposit amount is ৳500.
hli77 does not charge a separate deposit fee of its own. However, your mobile wallet operator (bKash, Nagad, or Rocket) may apply its own service charge, which is determined by their own policy. It is a good idea to check your wallet's fee structure before making a deposit.
The minimum deposit amount at hli77 is ৳500 — this is the same for all three methods: bKash, Nagad, and Rocket. Depositing ৳500 or more for the first time makes you eligible for a 150% welcome bonus of up to ৳5,000. Example: a ৳1,000 deposit earns a ৳1,500 bonus, giving a total balance of ৳2,500.
Responsible Gambling
If you feel you need a break for a while, you can set a cooling-off period — play from your account will be temporarily paused for a set period of time. Self-exclusion is also available for a longer break. To activate these features, contact us via 24/7 live chat or at [email protected].
Yes, you can set a daily, weekly, or monthly deposit limit yourself. This is an effective way to play within a budget. Contact the support team to set a limit. Once set, it takes effect immediately; increasing the limit takes some time to come into effect.
Some common warning signs are: repeatedly playing to recover lost money, hiding your play from others, prioritising gambling over family or work, and spending money beyond your budget. If you notice these signs, take a break and seek support. hli77 always supports responsible gambling.
hli77 is for persons aged 21 and above only. Age must be verified when opening an account or during the KYC process. Minors are not permitted to use this platform — this is a mandatory rule. Parents, please ensure that minors cannot access your account.
Identity Verification (KYC)
For security, hli77 requires that the name on your account and the name registered with your bKash, Nagad, or Rocket be the same. This ensures that the account holder and the payer are the same person — transactions using another person's wallet are not permitted. If the names do not match, withdrawals may be held.
The KYC (Know Your Customer) process is in place to prevent fraud and identity theft on the platform. It also ensures the protection of your own account and funds. Verification is requested before withdrawals above a certain amount or if unusual activity is detected on the account. Transactions become smoother after full verification is complete.
hli77 uses SSL encryption to keep all data secure. The identity documents you submit are not shared with any third party. They are used solely for the verification process and are stored on secure servers. Further details are available on our privacy policy page.
Identity verification is generally requested in three situations: when making a large withdrawal for the first time, when unusual activity is detected on an account, and to confirm age before claiming promotional benefits. Completing verification in advance avoids delays at the time of withdrawal.
For Bangladeshi players, the National Identity Card (NID) is the most accepted document. A valid passport or driving licence is also accepted. The document must be clear and legible — blurry or damaged images will not be accepted. After submission, the support team verifies it promptly.
Have more questions?
If you cannot find the answer to your question on this page, do not worry. hli77's support team is always ready to help in both Bengali and English. Contact us via 24/7 live chat or by email and get a quick resolution.
Login to hli77Live Chat
Get instant help in Bengali via 24/7 live chat
Email Support
[email protected] — email us for detailed questions